| |
Shopping With Us
Have a question?
No problem! Just e-mail or call us and we will answer your question to the best of our knowledge.
Pricing Errors
A certain number of typos and pricing errors are inevitable. We make every attempt to keep all images on the web site current and correct. We apologize to the customer for any inconvenience this may cause. Please let us know if you find an error.
Order acknowledgement received via email is not an acceptance and does not create a contract; we reserve the right to inspect all orders for accuracy prior to shipping. Cycle Solutions reserves to the right to cancel your order if a pricing error has been made.
It’s impossible to have identical pricing in all venues at all times. We do our best to minimize any confusion but this problem is endemic in the nature of direct mail catalog/web commerce.
Placing Your Order
Your Satisfaction is Guaranteed
Cycle Solutions is focused on providing quality customer service and products. This dedication has built our reputation on being a great company to buy quality bicycle products from. If you are not completely satisfied with the items you have purchased we have a "No Hassle" return policy. Cycle Solutions will accept these returns within 30 days from the date of your invoice. Returned items must be unused/uninstalled, and in original packaging. Let us know what you'd like to do: re-order or return for a store credit.
Top of Page
How do I place an order?
Internet Web Site - We are open 24 hours a day. Follow the easy check out procedures and get your order in now. You will receive an email confirmation shortly after placing your order. Please review it and verify that your order is correct. If any changes are required, please e-mail or call us. Orders do process quickly and it may be too late to make any changes.
Phone-In - Talk to our staff for any questions.
Cycle Solutions Store - Come on in and make your purchase in person. We have two locations to personally serve your needs.
Top of Page
What payment methods do you accept?
Payment options:
Credit Card - We accept VISA and MasterCard.
Paypal - We now accept Paypal as a form of payment.
Top of Page
When will my credit card be charged?
We will not charge any amount to your credit card until the item actually ships. You can cancel an order at any time prior to shipment, at no cost to you, by calling or sending us an e-mail.
Top of Page
Do you ship internationally?
Cycle Solutions ships to many countries around the world. If you are an International customer you may order on-line or by phone. For us to correctly process your order, you will be asked to provide additional identification. You will be contacted by email in regards to these requirements. Due to the high risk of fraud with international orders we implement these procedures. To continue to serve our international customers, Cycle Solutions thoroughly investigates and checks all international orders for fraud and we will prosecute to the full extent of the law. If you have any questions about the status of an international order please e-mail or call us.
We do not supply customs tax/duty information. Please contact your local customs office to find out what laws are applicable in your country.
Cycle Solutions includes customs forms for all international shipments. For example, orders containing both clothing and bike parts will all be listed as "bike parts".
Canadian Orders
All Canadian orders are shipped via UPS, Purolator or Canada Post. Delivery times are often 1-5 days.
How much does shipping international cost?
Just add the items you would like to your shopping cart and cart and you can select the destination country and we will provide you the cost to ship the items in your shopping cart to the selected country.
All International Orders
Cycle Solutions accepts payment with Visa, Master Card and Paypal.
International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information.
Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.
Your credit card will be billed in Canadian dollars and your credit card company will bill you with your home currency at the current exchange rate.
Due to high risk and/or shipping costs, Cycle Solutions does not ship to some countries. We will e-mail you if we are unable to ship to your country. Currently, we do not ship to Nigeria, Somalia, Singapore and Malaysia.
Refused Orders
Any International order on which the recipient refuses to pay duties or customs is a refused order. If the order is returned to Cycle Solutions, the customer is subject all applicable freight costs, brokerage fees and all customs and duties fees.
International shipping times are hard to estimate due to variances ranging from the distance to be traveled to customs delays.
Top of Page
Order Status & Shipping
Your Satisfaction is Guaranteed
Cycle Solutions has built its reputation on being the best company to buy high quality bicycle products from. If you are not completely satisfied with the items you have purchased from Cycle Solutions, simply give us a call. Or if there is a need for return, let us know which item(s) you would like to return. Cycle Solutions will accept these returns, providing they are unused/uninstalled in original packaging within 30 days from the date of your invoice and exchange them or offer a store credit.
Top of Page
How do I track my order?
At the time of your order shipment, you will receive an email notification including a tracking number. This will confirm that the order is in transit and give an estimated delivery date. You may contact UPS for further shipment information. If you selected Canada Post, the tracking information will only indicate when the items left Cycle Solutions and when it is delivered to the ship to address.
You can also call us to get your tracking numbers. Please be sure to have your order number.
Top of Page
How do I make a change to my order?
As orders are processed very quickly, making a change to your order cannot be guaranteed. Please contact us if you need to change or cancel your order.
Top of Page
Product Availability
All products are subject to availability and prior sale.
Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. Cycle Solutions reserves the right to change prices at any time without notice. Prices listed do not include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
Top of Page
How do you handle backorders?
Cycle Solutions policy is to HOLD the order until all items are in stock. If there is a backordered item the order will not ship out until all items on the order are in stock.
In the event that one or more of the items is on back order, we will follow your instructions on when to ship:
Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. This saves on shipping charges and helps keep the prices low.
Cancel: Cancel all backorders and ship the remaining items immediately.
If you have ordered an item that becomes discontinued either by the manufacturer or by Cycle Solutions, it will be cancelled from your order. We will notify you via email of the adjustment to your order.
Top of Page
How long before I receive my order?
UPS - 2 to 7 business days for delivery.
Deliveries are made Monday through Friday.
Purolator - 2 to 7 business days for delivery.
Canada Post - please allow 15 business days for delivery.
Top of Page
Returns, Exchanges & Warranties
Return & Exchange Policy
Cycle Solutions has a 30 day satisfaction guarantee. If you find that you are not completely satisfied with your purchase, give us a call. We will set up a return, and you are entitled to 100% of the original purchase price as a store credit, minus shipping charges. Make your return within 30 days of the date on your invoice. Please keep the product in its original unused/uninstalled condition.
Top of Page
How do I return an item?
E-mail or call us and we will send you a Return Authorization number to ship back with the returned product.
- You are responsible for return shipping charges. Cycle Solutions also cannot be held responsible for any items lost or damaged in shipping.
- Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month.
- If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
- Please don’t bolt cleats on the shoes if you are thinking of returning. Shoes or Clothing that have been worn or used cannot be returned to Cycle Solutions.
Top of Page
My order was damaged in shipment.
All items that are shipped out from Cycle Solutions are in new and unused condition unless clearly stated (i.e. demo sale). If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call Cycle Solutions immediately. We will contact the delivery company and file a damage claim. Cycle Solutions will arrange for the delivery company to pick up the damaged package. Do not take the item for a ride. Do save all boxes and packing material for inspection by the freight carrier. Once a damage claim is made and accepted with the carrier, a claim number is generated. At that time Cycle Solutions will work on re-processing the order for the lost or damaged items. Please call us when you need assistance in resolving a damage claim. Theses situations can occur and we are happy to assist in any way possible
Top of Page
You sent me the wrong item!
Please contact us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt.
Our Mistake
You gave us a correct part number and we made a mistake:
- If an item is missing, make sure and finish checking your order before calling. Inspect packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.
- Let us know which item(s) you received incorrectly or were missing. We will go over the situation with you.
- We will find the simplest, fastest way to resolve our mistake. We will reimburse return ground freight on any mis-shipped items the fault of Cycle Solutions.
Your Mistake
You placed your order, and gave us an incorrect part number(s), or you decided it wasn’t what you wanted:
- Call us. Let us know the Order number and Cycle Solutions part number(s) in question.
- Cycle Solutions will issue an RMA (Return Merchandise Authorization) number. Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.
- Please be aware that we cannot be responsible for returned parts until there a Cycle Solutions return authorization.
- Parts must be in original packaging. No returns on parts that have been installed. Please do not use display boxes as shipping cartons.
- You are responsible for paying return freight on returns that are not the fault of Cycle Solutions.
Top of Page
Defects & Warranty Policy
At times there will be products that fail due to a manufacturer defect. Cycle Solutions honors all warranties provided by the individual manufacturers. Generally, warranties cover defects in materials and workmanship. Damage from unintended style of riding, abuse, neglect, accidents, and racing are not covered under any warranty. It is at the sole discretion of the manufacturer to repair or replace defective merchandise. Labor and shipping are not covered under any warranty. This is the responsibility of the customer.
Cycle Solutions will extend to its customers any manufacturer's warranty on merchandise we sell but, otherwise, we make no warranty, express or implied, as to the merchantability or fitness for any particular purpose of the merchandise in our catalogs.
Cycle Solutions shall not be responsible for the improper use of the merchandise sold and the customer is urged to exercise caution and take all necessary safety measures in using the merchandise.
Top of Page
How do I make a warranty claim?
To make a warranty claim please follow these steps:
1. Contact Cycle Solutions. Let us know the Cycle Solutions part number, Order number, and the specific defect.
2. We will check the Order history to confirm the date the item was purchased and determine if the item is still under the manufacturers warranty time limit.
3. Cycle Solutions will assign a Warranty RMA (Return Merchandise Authorization) number.
4. Prepare a brief description of the defect. Remember that this is necessary for the manufacturer to evaluate the damage and determine the best course of action. (Repair/ Replace / Return). If sending in a fork for warranty, please indicate the riders’ weight and model of bike frame. If returning parts off a frame (seat stay, chain stay), please indicate the serial number of the frame.
5. Pack your return in a sturdy shipping carton using indestructible packing tape. Please do not ship the item in the original retail box as they were not designed for the stresses of shipping.
6. Send your return to:
Cycle Solutions
Attn: Warranties (your return authorization order #)
1578 Queen St. East
Toronto, ON
M4L 1G1
Canada
7. Make sure to keep a record of the returning shipment. Cycle Solutions cannot be responsible for the returned items until we have signed for the packages.
Top of Page
|
|