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Store Policies

Cycle Solutions Store Policies

Return and Exchange:

Cycle Solutions offers a 10-day Return Policy on all products unopened, unused, in saleable condition and with original receipt. All refunds will be processed to the original method of payment. Products returned before 30 days will be processed to a store credit and must be used within one year of return date. Sale merchandise reduced by 30% or greater may be returned with original receipt for exchange or store credit only within 10 days of purchase. Helmets and bicycle shorts are all final sales and cannot be returned for refund or store credit.

Warranty:

Cycle Solutions does not assume responsibility for warranty of any purchases. All purchases are subject to the manufacturers warranty policies, which will extend only to cover manufacturer defect or recall. Any implied warranty does not cover normal wear and tear on parts such as tires, chains, brakes, cables or in situations where there are no assembly of material defects.  


Extended Service:

Cycle Solutions offers free basic tune-ups on all new bicycles for two-years from the date of purchase.


Special Orders:  

Special orders for products and accessories, and bicycles require a 50% and 25% deposit, respectively. Special orders are subject to a 25% restocking fee in addition to the Return and Exchange Policy noted above.

Contact Us

 
  • Our Locations

    Beaches Store

    • 615 Kingston Road
    • Toronto, Ontario
    • M4E 1R3
    • 416.691.0019
    • Spring/Summer Hours:
    • Mon - Fri: 11 - 7
    • Saturday: 10 - 6
    • Sunday: 12 - 5

    Downtown

    • 444 Parliament Street
    • Toronto, Ontario
    • M5A 3A2
    • 416.972.6948
    • Spring/Summer Hours:
    • Mon - Fri: 9 - 8
    • Saturday: 10 - 6
    • Sunday: 12 - 5
  • Our Mission

    #STOKETHEPASSION

    Cycle Solutions is all about passion! We love to ride our bikes as much as our customers do and we hope it shows when you stop by. We’re in the business of not just selling you your favourite bike, but empowering and inspiring you to use it as often as you can.

    Not only are we passionate about our cycling, we also strive to go above and beyond the service you would expect from a local, family-owned business. Through a wide array of events and community outreach we hope to stoke your passion for cycling!